“We are not competitor obsessed, we are customer obsessed. We start with what the customer needs and work backwards” Jeff Bezoz
We value taking care of our customers to ensure we can make their lives as easy as possible and so they can succeed in utilising our platform.
Customer success is any effort a business undertakes that’s aimed at helping their customers be more successful, both with their product and more generally throughout their customer journey.
Customer success teams take a proactive, data-led approach to helping customers more effectively use a product. Customer success works to proactively predict and consequently solve customer problems before they arise.
As a young company we pride ourselves on our after-care and marketing, and we go that extra mile for our clients. We personally work alongside our clients once they have signed up, and assist in everything they could possibly want help with - from creating brand new logos to letter templates, and any other assets they might need.
Similarly, we offer support by formatting a strategy and approach with our partners to ensure they feel they represent their company in the correct manner.
"We’ve been using SeracTech for just over 6 weeks and have already seen an increase in new leads. SeracTech is quick & easy to use, saving us hours of combing through various planning portals. The SeracTech team are always on hand and ready to help if there’s ever a question or query." Kirsty Humphreys, Morespace.
"Having been involved with SeracTech since launch, I find the system very user friendly and efficient. It saves me hours of time, helping to identify opportunities needed within my role. The team have been fantastic in supporting our needs as we got to grips using the system." Max Evans, Regional Land Manager at SpicerHaart
SERAC TECH X Housebuilder Pro In this blog post Tom has a chat with Housebuilder Pro. It is about time that the construction phase of a project had a project management tool like this. Straight from UK Construction Week we have put together a series of blogs of companies that we really liked...
In this blog post Tom has a chat with Stephen, CEO and Inventor of Get My Equipment. We really like how this new startup has digitalised the comparison and efficiency of hiring equipment so we made this blog to share it with our network!